FAQs
Answers for international buyers
Everything you need to know about ordering, samples, certifications, payment and shipping. Can't find it here? Just ask.
MOQs vary by product and category — from a few hundred units for equipment to tens of thousands for disposables. Each product page lists its MOQ, and we're flexible for first orders and mixed containers.
Yes. We provide samples for approval on most products. Sample and courier costs are typically adjusted against your first bulk order.
Depending on the product, our range is aligned to ISO 13485, CE, US FDA, GMP and WHO-GMP standards. We prepare product-specific certification packs for tenders and imports.
We commonly work with advance payment, TT and irrevocable Letter of Credit (L/C) for established orders. Terms are agreed per order based on volume and destination.
Lead times depend on the product and whether it's stock or made-to-order — typically 12–45 days. Each product page shows an indicative lead time, confirmed at quotation.
We currently serve 48+ countries across the Middle East, Africa, Europe, Latin America, Asia and beyond via sea, air and courier freight.
Yes. Through our network of 120+ certified partners we offer OEM and private-label production with custom branding, packaging and specifications.
Commercial invoice, packing list, certificate of origin, product certificates and any destination-specific paperwork — usually prepared within 24 hours.